Privacy Policy

Your Privacy Matters to Us

We're committed to protecting your personal information. This policy explains how we collect, use, and safeguard your data when you use Noveplace.

Last updated: February 9, 2026

1. Information We Collect

  • Account information: Name, email address, and phone number when you create an account
  • Property preferences: Search criteria, saved properties, and interaction history
  • Communication data: Messages exchanged through our chat interface
  • Usage data: How you interact with our platform, including pages visited and features used
  • Device information: Browser type, operating system, and IP address

2. How We Use Your Information

  • Provide personalized property recommendations based on your preferences
  • Facilitate communication between you and property agents or owners
  • Improve our AI chat assistant to better understand your needs
  • Send relevant notifications about properties matching your criteria
  • Analyze usage patterns to enhance our platform's performance and features

3. Cookies and Tracking

We use cookies and similar technologies to remember your preferences, maintain your session, and analyze how our platform is used. You can control cookie settings through your browser, though some features may not function properly without them.

4. Information Sharing

  • Property agents: We share your contact information when you express interest in a property
  • Service providers: Trusted partners who help us operate our platform (hosting, analytics)
  • Legal requirements: When required by law or to protect our rights and users
  • We never sell your personal information to third parties for marketing purposes

5. Data Security

We implement industry-standard security measures to protect your data, including encryption in transit and at rest, secure authentication, and regular security audits. However, no method of transmission over the internet is 100% secure.

6. Your Rights

  • Access: Request a copy of the personal data we hold about you
  • Correction: Ask us to correct inaccurate information
  • Deletion: Request deletion of your account and associated data
  • Portability: Receive your data in a structured, machine-readable format
  • Opt-out: Unsubscribe from marketing communications at any time

7. Data Retention

We retain your personal information for as long as your account is active or as needed to provide our services. After account deletion, we may retain certain data as required by law or for legitimate business purposes, typically for no longer than 3 years.

8. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of Noveplace after changes constitutes acceptance of the updated policy.

Questions about this policy? Contact us at [email protected]